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Outsourcing is the practice of having designated job functions done outside a company, instead of having a department or employee
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Outsourcing is the practice of having designated job functions done outside a company, instead of having a department or employee
When a company is considering the option of outsourcing an entire Customer Service Department, there are some crucial aspects that
There are different ways to boost contact centre sales, and here are some tips to improve your company’s performance immediately.
There are numerous reasons why each year an increasing number of small, midsize and big companies are considering the option
Customer Service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that
The best BPO companies are always working on different models and can adapt to what their clients actually need. In
We live in a world where customers have grown accustomed to instant gratification, whether someone needs a car to pick
Keeping up with the rapidly changing pace of technology can be a real challenge for tech support companies around the
It’s no secret that customer service is key to the growth and success of any company. This applies to small
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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