Services & Solutions.
Let’s develop a customized outsourcing solution to your specifications!
Leverage our extensive industry experience, best practices and unrivaled expertise to maximize your investment and transform your customer’s journey. We work closely with your team to transfer knowledge and confidence to increase team efficiency, and improve your business.
Customer Service.
We help you define the best customer service strategy and deploy an efficient and effective customer interaction.
Sales.
We ensure that our sales force is highly skilled, motivated and dedicated to achieving your success.
- Inbound and Outbound Sales
- Cross-Selling and Up-Selling
- Direct Response
- Surveys
- Appointment Setting
Technical Support.
Our agents go through extensive training so they are experts in answering your customer’s questions.
- Troubleshooting
- Level 1 and Level 2 Support
- Advance Programming and Development Teams
- Complaint and Problem Resolution
- Help Desk support
Chat and Email.
High quality service for billing inquiries, order inquiries, customer service, and technical support.
- Sales
- Customer Service
- Technical Support
Quality Assurance.
Our specialists review calls, chats and emails with each agent to improve their performance.
- Troubleshooting
- Level 1 and Level 2 Support
- Advance Programming and Development Teams
- Complaint and Problem Resolution
- Help Desk support
Back Office.
Our back office support helps customers to be more efficient and affordable with their daily operations.
Get In Touch!
We would love to talk with you about what World Connection can deliver for your company.
