Services & Solutions.
Let’s develop a customized outsourcing solution to your specifications!
Leverage our extensive industry experience, best practices and unrivaled expertise to maximize your investment and transform your customer’s journey. We work closely with your team to transfer knowledge and confidence to increase team efficiency, and improve your business.
Customer Service.
We help you define the best customer service strategy and deploy an efficient and effective customer interaction.
Sales.
We ensure that our sales force is highly skilled, motivated and dedicated to achieving your success.
- Inbound and Outbound Sales
- Cross-Selling and Up-Selling
- Direct Response
- Surveys
- Appointment Setting
Technical Support.
Our agents go through extensive training so they are experts in answering your customer’s questions.
- Troubleshooting
- Level 1 and Level 2 Support
- Advance Programming and Development Teams
- Complaint and Problem Resolution
- Help Desk support
Chat and Email.
High quality service for billing inquiries, order inquiries, customer service, and technical support.
- Sales
- Customer Service
- Technical Support
Quality Assurance.
Our specialists review calls, chats and emails with each agent to improve their performance.
- Troubleshooting
- Level 1 and Level 2 Support
- Advance Programming and Development Teams
- Complaint and Problem Resolution
- Help Desk support
Back Office.
More than ever, it is critical for companies to have systems in place allowing processing of incoming paperwork quickly and effectively.
Consulting
When you work with WORLD CONNECTION consultants, you gain our years of expertise. We show you how to improve your contact center performance and deliver exceptional customer experience.
- Voice Services
- Contact Center Operations
- Customer Satisfaction
Why World Connection?
Work Force
Highly educated and abundant labor base in both Boise, Idaho and Guatemala City, Guatemala.
Flexible
We are not a big bureaucratic company. We can and will move quickly to meet any of your needs.
Personalized Service
Direct access to the owners will guarantee you will never be simply a customer at World Connection.
Understanding of American Culture (Guatemala)
All of our agents are very familiar with American culture and its industries, many have even lived or visited often.
English / Bilingual Competency (Guatemala)
Whether they press “one” for English or “two” for Spanish, we can help your customers have a customized experience.
Work Environment
Our growing family of happy workers will have a positive interaction with your customers.
Quality Assurance
We evaluate and improve our process constantly. Aiming for perfection, we will achieve excellence!
Reliability
World Connection maintains both redundant power and fiber networks to avoid any unwelcome surprises.
Location
Our Guatemala and Idaho locations are ideally located to cover and service all US time-zones.
Security
Data security is the foundation of World Connection ́s approach to technology infrastructure. Protecting your company ́s and customer ́s data and ensuring compliance with relevant regulations is our primary goal.
We continually implement robust technical and organizational security controls to ensure customer data is safe. World Connection is committed to ensuring that our security management practices comply with the applicable security laws as well as with our contractual commitments.
World Connection ́s platforms are built in top tier data centers where controls include physical security:
- 24-7 platform monitoring
- Redundant fiber networks to ensure we are never without connectivity.
- 125KV back-up generator connected to a state of the art UPS battery back-up system
- Back-up servers for our phone system
- HIPAA, PCI and other regulatory standards, such as a Contact Center World Global Association for Contact Center & Customer Engagement Best Practices membership.
- Superior support model with centralized support as well as local field services teams
Additional information is available upon request. We look forward to being your partner in designing the right technology solution and support plan!
Get In Touch!
We would love to talk with you about what World Connection can deliver for your company.
