• sales@worldconnection.com
  • Sales/RFP/RFI Inquires (855) 721-2236
  • Home
  • About us
  • Services
    • Customer Service
    • Sales
    • Tech Support
    • Chat and Email
    • Quality Assurance
    • Back Office
    • Consulting Services
  • Careers
    • Apply Now USA
    • Apply Now Guatemala
  • Resources
    • Articles
    • Case Studies
    • Leadership Voices
    • Awards, News & Events
    • Call Center Glossary
  • Contact us
Menu
  • Home
  • About us
  • Services
    • Customer Service
    • Sales
    • Tech Support
    • Chat and Email
    • Quality Assurance
    • Back Office
    • Consulting Services
  • Careers
    • Apply Now USA
    • Apply Now Guatemala
  • Resources
    • Articles
    • Case Studies
    • Leadership Voices
    • Awards, News & Events
    • Call Center Glossary
  • Contact us

About us

About us.

We built a company we would want to do business with.

Supporting our clients is our what we live for. With a team of professionals on staff, we are dedicated to giving you timely and expert assistance. Our client support team receives continuous education on the latest services, technologies, procedures and analytical tools.

Our mission is to provide you with prompt and professional strategies that meet your needs, so you can focus on achieving your operational objectives.

Company Overview.

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

Currently headquartered in Guatemala, we have expanded operations to Boise, Idaho.

We have developed a reputation with our clients as being a leader and preferred partner in Sales, Customer Service, Technical support and Back Office work, outperforming our clients’ much larger BPO partners within months and often within weeks of launch. We are absolutely flexible to meet all of your business needs and provide the individual attention you need and want from an outsourced partner.

At World Connection, we understand that our success depends on your success. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president of the company, who will be personally involved with your project or campaign.

Who We Are.

Our Core Values are the guiding principles for how we expect our team to behave internally and externally. They are part of every paper, every bulletin board and every speech we share.

Building a strong culture starts at the top. At World Connection, we believe that every client and every job is important. That is why even our top level executives are familiar with every account we handle. We believe that in order to manage and help improve your business, we need to know how it works.

A great deal of effort and thought goes into the process of building organizational alignment, and it is not something that happens by chance. Connecting our people to a purpose is an important way of helping them feel good about our company. There is a very high correlation between the way our employees feel about the company and how they perform for our clients.

Our core values of Integrity, Transparency, Perseverance, Flexibility, and Unity can set us apart from our competition. These values are more than ideas and words to us; they are a code we live by internally amongst our employees, externally with each of our clients, and globally, giving our time and money to those less fortunate in the communities in which where we are located.

Our World Connection clients have recognized us this. The common thread we receive from our partners, such as Quicken and Freedom Pop, acknowledges us for the way we visibly adhere to these values, both in our daily interactions with them, and in the overall performance of our programs for them:

Integrity

Character, principles, and accountability.

Transparency

Honesty, visibility, and accessibility.

Perseverance

Persistence in overcoming obstacles, achieving goals, and maintaining our core values.

Flexibility

Ability to turn the ship quickly, accept new challenges, and bend but never break.

Unity

We are one family. Each member is unique, and we embrace our diversity.

We sum it up this way: Be the person with whom you would want to work; on whom you would want to rely; in whom you would see the very best. We strive to ensure these values show in everything we do.

Recommended for you

Leadership Voices
Emotional Connection

How Kind Have You Been Today?

Leadership Voice: Gabriela Aguilar HR Manager, World Connection If our shared human experience has taught me anything, especially during the

Read More
Hugo Vignolo, Executive Chairman
BPO

World Connection Announces New CEO; Former CEO and Founder Transitions to New Role as Executive Chairman of Board of Directors

BOISE, Idaho, March 1, 2021 /PRNewswire/ — World Connection today announced its executive leadership succession plan, with the Board of

Read More
Customer Loyalty
BPO

4 Tools & Techniques To Save At-Risk Customers

A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you

Read More

Get In Touch!

We would love to talk with you about what World Connection can deliver for your company.

If you are looking to apply for a job with us, don´t use this form.
Instead, click to APPLY HERE!

Tagged About Us World Connection

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

Work With Us
Privacy Policy & Cookie information

Contact Us

Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.

Send Us A Message
  • Sales/RFP/RFI Inquires (855) 721-2236
  • sales@worldconnection.com

Copyright © 2020 World Connection. All rights reserved.

  • Privacy policy
  • Security
  • Testimonials
Menu
  • Privacy policy
  • Security
  • Testimonials
Facebook Linkedin
×