Hi, we're World Connection.
We’re all about making your business life easier! We understand efficiency and customer satisfaction are paramount in today’s ever-changing business environment. We are a progressive, multi-lingual contact center and BPO with centers in the United States and Latin America.
OUR GOAL IS TO BECOME AN EXTENSION OF YOUR TEAM AS STRATEGIC PARTNERS DEDICATED TO OPTIMIZING YOUR OPERATIONS AND DRIVING GROWTH.
Fueling Your Success, One Call at a Time.
World Connection: Your Partner in Operational Excellence
Currently headquartered in Guatemala and Idaho, our reputation and track record of success and commitment to delivering exceptional results has been tested and proven, outperforming our clients’ previous much larger BPO partners within months and often within weeks of launch.
Providing the support you need to focus on your core competencies through tailored solutions to meet your specific needs, you can discover how a leading provider of customer service outsourcing, sales support, and tech support can deliver by combining top talent, advanced technology, and a deep understanding of your business needs.
Let's amplify your success and thrive together through the power of proximity.
THE NEARSHORE ADVANTAGE
Shared Time Zones
Real-time collaborations.
Cultural Alignment
Deeper understanding of your target market.
Streamlined Exchange
Seamless communication during your business hours.
- Same language: Literally and figuratively. Our team gets US culture and business.
- Always on call, here when you need us. No more midnight calls.
- Save cash. Outsourcing to us means more money in your pocket.
- Back Office, Tech Support, Customer Service, Sales, Quality Assurance, Consulting... select one, or ALL IN ONE PLACE!
Learn More About Us
Our People:
The Heart of Our Business
LEVERAGING LATIN AMERICA’S TALENT POOL
Our team is our greatest asset. We believe in fostering a collaborative and inclusive work environment where individuals can thrive and contribute to our shared success. Our team brings a unique blend of talent, cultural understanding, and cost-efficiency. With a deep understanding of the US market and a passion for exceeding client expectations, our employees are the cornerstone of our success.
By tapping into US and Latin America’s rich talent pool, we offer a large, skilled workforce proficient in multiple languages, providing cost-effective solutions without compromising quality. And, through ongoing training and development, we empower our team to stay at the forefront of industry trends and best practices.
We guarantee you will gain the advantages of a skilled, multilingual workforce with a cultural understanding that bridges the gap. You’ll enjoy the ease of communication and collaboration that comes with shared time zones and a familiarity with US business practices.
Our Core Values:
The Foundation of Our Success
L I F T U P
Our core values are the driving force behind everything we do. These values guide our decision-making processes and ensure that we always act in a manner that aligns with our principles. They are the foundation of our company culture and are reflected in every aspect of our business operations.
- LEADERSHIP:
Anticipating client needs and driving industry standards. - INTEGRITY:
Ensuring honesty, reliability, and ethical conduct in every business decision. - FLEXIBILITY:
Adapting to evolving market dynamics and client requirements. - TRANSPARENCY:
Building trust through open communication and accountability. - UNITY:
Fostering collaboration and teamwork. - PERSEVERANCE:
Overcoming challenges and achieving exceptional results has fostered a culture of trust, respect, and innovation within our team and with our clients.
Our (and your) Data Security
Data security is the foundation of World Connection ́s approach to technology infrastructure. Protecting your Company and customer data, and ensuring compliance with relevant regulations, is our top priority.
We continually implement robust technical and organizational security controls to ensure customer data is safe. World Connection is committed to ensuring that our security management practices comply with the applicable security laws as well as with our contractual commitments.
World Connection ́s platforms are built in top tier data centers where controls include physical security:
24-7 platform monitoring
Redundant fiber networks to ensure we are never without connectivity.
125KV back-up generator connected to a state of the art UPS battery back-up system
Back-up servers for our phone system
HIPAA, PCI and other regulatory standards, such as a Contact Center World Global Association for Contact Center & Customer Engagement Best Practices membership.
Superior support model with centralized support as well as local field services teams
Additional information is available upon request. We look forward to being your partner in designing the right technology solution and support plan!
We believe in building long-term partnerships based on mutual success, so contact us today to redefine your business potential and let's partner for prosperity!
Get In Touch!
We would love to talk with you about what World Connection can deliver for your company.
