Customer care is the cornerstone of sustainable business success. It’s the touchpoint that transforms casual visitors into loyal brand advocates.
The holiday season, back-to-school rush, or product launches can create tidal waves of customer inquiries. Managing these seasonal surges in
A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you
People will prefer to stay in a relationship with a brand they perceive as concerned about their customers and that
Customer service is one of the most important aspects of any business, but managing the phones can become a burden
If you have a fast-growing company at your hands, you will surely need to increase the coverage of your support
Everybody who has worked in customer service could relate to that unpleasant interaction with a customer that quickly raises your
If you are considering the option of outsourcing your customer service, we have 6 tips for you that will make
Understanding what Customer Care is and how it differs from Customer Service is key to creating all protocols and writing
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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