Build your brand loyalty through our highly trained, award-winning staff.
Let’s get you on the right path.
We hire brand ambassadors. Get closer to your customers when people who truly understand your brand connect with them at any given moment.
Outstanding customer satisfaction comes naturally when Quality Assurance meets our vast culture of service, ensuring consistent and positive experiences.
Improve response times while building value and recognition of your brand through our personable and professional problem-solvers.
Through proper hiring, incentive-based programs, and regular training, we have managed to outperform our own client’s sales teams!
Let us optimize your costs while you focus your time and resources in growing your entire operation.
Ensuring that our representatives are experts in their field, we provide an empathic and efficient experience to provide higher first-contact resolution rates.
Highly educated and abundant labor base in both Boise, Idaho and Guatemala City, Guatemala.
We are not a big bureaucratic company. We can and will move quickly to meet any of your needs.
Direct access to the owners will guarantee you will never be simply a customer at World Connection.
All of our agents are very familiar with American culture and its industries, many have even lived or visited often.
Whether they press “one” for English or “two” for Spanish, we can help your customers have a customized experience.
Our growing family of happy workers will have a positive interaction with your customers.
We evaluate and improve our process constantly. Aiming for perfection, we will achieve excellence!
World Connection maintains both redundant power and fiber networks to avoid any unwelcome surprises.
Our Guatemala and Idaho locations are ideally located to cover and service all US time-zones.
BOISE, Idaho, Dec. 22, 2020 — As part of World Connection’s continued transformation and growth, President and COO Hui Wu-Curtis
In the first part of this article we learned about the basics. We learned what outsourcing Customer Service is, what
All fast-growing companies will probably need to establish an effective way to increase the coverage of their support and customer
We would love to talk with you about what World Connection can deliver for your company.
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.