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  • Services
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RESOURCES

Useful information in customer experience, tech support, sales and CX consulting. Read the latest on trends, tactics, and technology on outsourcing options.

Leadership Voices

How Kind Have You Been Today?

Leadership Voice: Gabriela Aguilar HR Manager, World Connection If our shared human experience has taught me anything, especially during the

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Hugo Vignolo, Executive Chairman

World Connection Announces New CEO; Former CEO and Founder Transitions to New Role as Executive Chairman of Board of Directors

BOISE, Idaho, March 1, 2021 /PRNewswire/ — World Connection today announced its executive leadership succession plan, with the Board of

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Customer Loyalty

4 Tools & Techniques To Save At-Risk Customers

A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you

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Outsource Tech Support

Top Reasons To Outsource Your Technical Support

Having good technical support is vital for every company that develops tech products, apps or services. This is important for

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Disaster Recovery Plan DRP

Why Is A Disaster Recovery Plan (DRP) So Important?

Avoiding downtime by planning properly, today; this is what disaster recovery it’s all about. The best plan for your business

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5 Methods For Improving Your Brand Experience – Part II

In the first part of this article we discussed the first two out of five ways to improve your customer

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Improve Brand Experience

5 Methods For Improving Your Brand Experience – Part I

People will prefer to stay in a relationship with a brand they perceive as concerned about their customers and that

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Seasonal vs Permanent

Seasonal vs Permanent Employee: Differences And Benefits

You may not be able to immediately distinguish the workers who are seasonal workers from the traditional sales employee by

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The Easiest Way To Pick A Call Center For Your Company

Customer service is one of the most important aspects of any business, but managing the phones can become a burden

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