Delivering a customer service experience that goes above and beyond expectations can lead to repeat customers and brand advocates, and
The COVID-19 pandemic changed many things in the customer experience industry — some temporarily and some permanently. Trends are beginning
Is there a gap between the customer experience you believe your customers are receiving and the actual experience they report
BOISE, IDAHO, USA, June 23, 2021 /EINPresswire.com/ — World Connection announced today that The Globee® Awards, organizers of world’s premier
What are customers really expecting when they make that call to customer service? Despite the easy memes and jokes about
Now, more than ever, companies must place a high priority on cost-efficiency, productivity, and the people who matter most: their
As smartphones and websites make it easier to find information or solve simple problems without customer service interaction, research shows
There have been numerous studies and articles published on how a positive workplace culture improves teamwork, raises morale, increases productivity and efficiency,
If we start with the history of World Connection, it was in 2011 that Hugo Vignolo was in search of
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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