Services & Solutions.
Let’s develop a customized outsourcing solution to your specifications!
Our agents go through extensive training so they are experts in answering your customer’s questions.
We hire the smartest, tech-savvy, problem solvers who live to make the toughest technical issues simple for your customers. Not only are our technical specialist smart, they provide a personable and empathetic experience—building brand value and delighting customers at every interaction.
Our people, technology and processes come together to provide higher first-contact resolution rates, happier customers and stronger brand loyalty.
World Connection handles technical support for several large customers. We also perform monthly ramp-ups for many of our campaigns, sometimes adding as many as 250 new agents in just a couple of days. Our primary focus is on quality and first call resolution to ensure a positive experience for every customer. We accomplish this through extensive training, testing, and coaching, ensuring that our representatives are experts in their field and can solve your customer’s problems during the first contact.
We offer the following:
- Level 1 and Level 2 Support
- Advanced Programming and Development Teams
- Complaint and Problem Resolution
- Help Desk support
- And more…
Leverage our extensive industry experience, best practices and unrivaled expertise to maximize your investment and transform your customer’s journey. We work closely with your team to transfer knowledge and confidence to increase team efficiency, and improve your business.
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BOISE, Idaho, Dec. 22, 2020 — As part of World Connection’s continued transformation and growth, President and COO Hui Wu-Curtis