It has become increasingly common to confuse customer care with customer service or customer relations. Even though they are strongly
When holidays are just around the corner, people are getting ready to fill their soul with love and their bellies
Customer service in this day and age can be a really demanding task for any business. Technology advances allow us
It is no secret that being prepared and available for customers is critical to a business during times of uncertainty.
Thinking of Outsourcing? Outsourcing has become a common practice in thousands of businesses around the world since its introduction to
When customers are happy, businesses grow. The communication channels you create with your customers are key in developing long time
When someone mentions the word telemarketing the first thing that comes to people’s minds is cold calls and selling products.
Outsourcing is the practice of having designated job functions done outside a company, instead of having a department or employee
When a company is considering the option of outsourcing an entire Customer Service Department, there are some crucial aspects that
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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