Avoiding downtime by planning properly, today; this is what disaster recovery it’s all about. The best plan for your business
In the first part of this article we discussed the first two out of five ways to improve your customer
Customer service is one of the most important aspects of any business, but managing the phones can become a burden
If you start to think ahead and create a great plan you will be able to assemble a support staff
BOISE, Idaho, Feb. 1, 2021 /PRNewswire/ — World Connection was presented with one Silver Stevie® Award and one Bronze Stevie®
In the first part of this article we learned about the basics. We learned what outsourcing Customer Service is, what
All fast-growing companies will probably need to establish an effective way to increase the coverage of their support and customer
Outsourcing and Offshoring are two words that are often misunderstood and confused. There are some overlaps between them but they
If you are considering the option of outsourcing your customer service, we have 6 tips for you that will make
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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