Everybody who has worked in customer service could relate to that unpleasant interaction with a customer that quickly raises your
Outsourcing provides a company with the opportunity to quickly improve productivity, profits and efficiency. Many businesses can attribute their success
It seems like there are not enough hours in a day when running a business. At the beginning all businesses
Understanding what Customer Care is and how it differs from Customer Service is key to creating all protocols and writing
Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company
It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.
Customer service and customer care are terms that might seem to be the same at first glance, but they are
When a company grows rapidly or wants to expand on their opportunities, they may want to consider hiring a company
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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