Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company
It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.
Customer service and customer care are terms that might seem to be the same at first glance, but they are
When a company grows rapidly or wants to expand on their opportunities, they may want to consider hiring a company
By textbook definition, customer service is the action of providing advice and assistance to any person that has purchased the
It has become increasingly common to confuse customer care with customer service or customer relations. Even though they are strongly
Business Process Outsourcing is often used by companies that are looking to save time and money on tasks and activities
Outsourcing is when you contract a partner that can give technical support without them being a part of your company.
It is no secret that being prepared and available for customers is critical to a business during times of uncertainty.
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.