Blog

Useful information in customer experience, tech support, sales and CX consulting. Read the latest on trends, tactics, and technology on outsourcing options.

BPO

CALL CENTER GLOSSARY AAbandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in queue

BPO

World Connection is proud to join the best in the Americas as finalists at the World’s largest global contact center

BPO

Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a

BPO

Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company

Call Center

Customer service and customer care are terms that might seem to be the same at first glance, but they are

Contact Center

It has become increasingly common to confuse customer care with customer service or customer relations. Even though they are strongly

We are the customer experience center
that makes outsourcing easy.

We foster genuine connections and grow your business faster than ever before with the greatest care and attention.

Guatemala
4a Avenida 16-61 zona 10
Edificio Due Corporativo, Torre Sur
Guatemala City, Guatemala

United States
303 N. Kimball Place
Boise, Idaho 83704