BPO
Call Center Glossary
CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in
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CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in
World Connection is proud to join the best in the Americas as finalists at the World’s largest global contact center
Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company
Customer service and customer care are terms that might seem to be the same at first glance, but they are
It has become increasingly common to confuse customer care with customer service or customer relations. Even though they are strongly
Outsourcing is when you contract a partner that can give technical support without them being a part of your company.
Customer service in this day and age can be a really demanding task for any business. Technology advances allow us
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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