Leadership Voice: Andy Salisbury Vice President, World Connection Work-from-Home programs (aka, remote-agent workforce, among other names) had been steadily increasing
This is the second chapter of our BPO from A to Z series, and here we will go deeper into
Your company processes and utilizes more documents during day-to-day operation than even you can imagine. In fact, the average enterprise
Peak season arrives and all the companies across the country are struggling to find enough people to hire and help
It seems like there are not enough hours in a day when running a business. At the beginning all businesses
You may consider seasonal agents as temporary personnel, and maybe even don’t pay the necessary attention to the hiring and
If your sales are not increasing but you seem to have the prospects, value statements and even the script right,
By textbook definition, customer service is the action of providing advice and assistance to any person that has purchased the
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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