CASE STUDY: Amid COVID-19, Hospitality Client Needed A Team Stood Up Fast

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Speed and Flexibility
World Connection recruited and put into training all FTEs quickly to help a customer during a time of need.

About our Client
One of the largest and most successful lodging franchisors in the world, currently franchising more than 7,000 hotels, representing 570,000 rooms in more than 40 countries and territories.

What Drove the Need
During the peak of COVID-19, this Hospitality client had a line of business go down completely. Many of their other global partners were battling the logistics of working from home and were scrambling due to government restrictions related to COVID-19.

The World Connection Advantage
World Connection had already transitioned our workforce to a work-from-home model prior to government restrictions and stood as an immediate solution for them.

We were asked to assemble a team of 20 FTEs to go through a quick, three-day virtual training to provide support and answer member-services calls.

World Connection recruited and put into training all 20 FTEs within two days of notification.

Our ability to be forward-thinking and agile with our business enabled us to help a customer in a time of need. We exercise flexibility in serving our clients and pivot very quickly to meet their needs. We are not bogged down by bureaucracy. We do what is right!

  • 2 days – Recruitment time for 20 FTE

  • 600 FTEs transitioned to a work-at-home environment

  • 3 days – Total transition time

  • 0 interruptions to daily workflow for clients

On Key

Business Process Outsourcing

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