BPO
Call Center Glossary
CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in
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CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in
World Connection is proud to join the best in the Americas as finalists at the World’s largest global contact center
Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company
It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.
A successful outbound call is determined by many factors, so it is vital to understand all areas that make it
You may consider seasonal agents as temporary personnel, and maybe even don’t pay the necessary attention to the hiring and
There are endless uncertainties in a business, and even more so in the world we live in, so we need
When a company grows rapidly or wants to expand on their opportunities, they may want to consider hiring a company
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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