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Outsourcing Customer Service Benefits – Part II
In the first part of this article we learned about the basics. We learned what outsourcing Customer Service is, what
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In the first part of this article we learned about the basics. We learned what outsourcing Customer Service is, what
All fast-growing companies will probably need to establish an effective way to increase the coverage of their support and customer
Outsourcing and Offshoring are two words that are often misunderstood and confused. There are some overlaps between them but they
Check Internal Processes Before Outsourcing There are some key elements to create an effective outsourcing relationship, from recreating some of
Everybody who has worked in customer service could relate to that unpleasant interaction with a customer that quickly raises your
You will need more than good planning to assemble a support or service team in anticipation of high peak seasons
Leadership Voice: Andy Salisbury Vice President, World Connection Work-from-Home programs (aka, remote-agent workforce, among other names) had been steadily increasing
Boise, ID, USA, November 16, 2020 – World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and
An essential aspect to provide high quality customer service is to partner with a dedicated Call Center. Call centers provide
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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