• sales@worldconnection.com
  • Sales/RFP/RFI Inquires (855) 721-2236
  • Home
  • About us
  • Services
    • Customer Service
    • Sales
    • Tech Support
    • Chat and Email
    • Quality Assurance
    • Back Office
    • Consulting Services
  • Careers
    • Apply Now USA
    • Apply Now Guatemala
  • Resources
    • Articles
    • Case Studies
    • Leadership Voices
    • News & Events
    • Call Center Glossary
  • Contact us
Menu
  • Home
  • About us
  • Services
    • Customer Service
    • Sales
    • Tech Support
    • Chat and Email
    • Quality Assurance
    • Back Office
    • Consulting Services
  • Careers
    • Apply Now USA
    • Apply Now Guatemala
  • Resources
    • Articles
    • Case Studies
    • Leadership Voices
    • News & Events
    • Call Center Glossary
  • Contact us

Quality Assurance

Services & Solutions.

Let’s develop a customized outsourcing solution to your specifications!

Quality Assurance

Our specialists review calls, chats and emails with each agent to improve their performance.

Quality Assurance

World Connection’s Quality Assurance team supports the needs of the client by ensuring a consistent and positive experience for every customer.

When Quality Assurance is combined with the culture of service that permeates our organization, outstanding customer satisfaction becomes the natural result.

Our Quality Assurance Team is essential to ensuring that our agents meet the standards set forth by both World Connection and our clients. The Quality Assurance Team works with managers, supervisors and their agents to review contacts, provide coaching tools and to ensure that the customer experience is exceptional.

The QA team reviews calls, chats, and emails with each agent and provides regular feedback to them and their supervisors to ensure compliance, and to assist with performance improvement.

Areas we specialize in:

  • Troubleshooting
  • Level 1 and Level 2 Support
  • Advanced Programming and Development Teams
  • Complaint and Problem Resolution
  • Help Desk support

Leverage our extensive industry experience, best practices and unrivaled expertise to maximize your investment and transform your customer’s journey. We work closely with your team to transfer knowledge and confidence to increase team efficiency, and improve your business.

View All Services

Let's talk!

If you are looking to apply for a job with us, don´t use this form.
Instead, click to APPLY HERE!

Recommended for you

Guillermo Moreno, World Connection

World Connection Announces Guillermo Moreno As New Executive Director, Guatemala

BOISE, Idaho, Dec. 22, 2020 — As part of World Connection’s continued transformation and growth, President and COO Hui Wu-Curtis

Read More
Outsource Customer Support
BPO

Outsourcing Customer Service Benefits – Part II

In the first part of this article we learned about the basics.  We learned what outsourcing Customer Service is, what

Read More
Benefits of Outsourcing
BPO

Outsourcing Customer Service Benefits – Part I

All fast-growing companies will probably need to establish an effective way to increase the coverage of their support and customer

Read More
Tagged BPOCall CenterContact CenterQuality AssuranceQuality Control

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

Work With Us
Privacy Policy & Cookie information

Contact Us

Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.

Send Us A Message
  • Sales/RFP/RFI Inquires (855) 721-2236
  • sales@worldconnection.com

Copyright © 2020 World Connection. All rights reserved.

  • Privacy policy
  • Security
  • Testimonials
Menu
  • Privacy policy
  • Security
  • Testimonials
Facebook Linkedin
×