Outsourcing and Offshoring are two words that are often misunderstood and confused. There are some overlaps between them but they
Check Internal Processes Before Outsourcing There are some key elements to create an effective outsourcing relationship, from recreating some of
Everybody who has worked in customer service could relate to that unpleasant interaction with a customer that quickly raises your
One of the oldest forms of marketing is Telemarketing. This strategy is to this day being widely used despite any
If you are considering the option of outsourcing your customer service, we have 6 tips for you that will make
You will need more than good planning to assemble a support or service team in anticipation of high peak seasons
Leadership Voice: Andy Salisbury Vice President, World Connection Work-from-Home programs (aka, remote-agent workforce, among other names) had been steadily increasing
Leadership Voice: Hui Wu-Curtis President & COO, World Connection In a previous position, one of my supervisors had told me
An essential aspect to provide high quality customer service is to partner with a dedicated Call Center. Call centers provide
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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