What Customers Expect When Receiving Customer Service Assistance
What are customers really expecting when they make that call to customer service? Despite the easy memes and jokes about bad customer services, customers have
What are customers really expecting when they make that call to customer service? Despite the easy memes and jokes about bad customer services, customers have
Now, more than ever, companies must place a high priority on cost-efficiency, productivity, and the people who matter most: their customers. Often, they could benefit
As smartphones and websites make it easier to find information or solve simple problems without customer service interaction, research shows more and more people prefer
Leadership Voice: Gabriela Aguilar HR Manager, World Connection If our shared human experience has taught me anything, especially during the first year of the pandemic,
A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you provide to them, the more
Having good technical support is vital for every company that develops tech products, apps or services. This is important for every business, from the growing
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