Delivering a customer service experience that goes above and beyond expectations can lead to repeat customers and brand advocates, and
The COVID-19 pandemic changed many things in the customer experience industry — some temporarily and some permanently. Trends are beginning
Is there a gap between the customer experience you believe your customers are receiving and the actual experience they report
What are customers really expecting when they make that call to customer service? Despite the easy memes and jokes about
Now, more than ever, companies must place a high priority on cost-efficiency, productivity, and the people who matter most: their
As smartphones and websites make it easier to find information or solve simple problems without customer service interaction, research shows
About our Client One of the largest and most successful lodging franchisors in the world, currently franchising more than 7,000
About our Client A start-up hospitality company headquartered in Barcelona, Spain that offers online hotel bookings for longer stays. The
About our Client A financial software tool that subscribers use to track their financial data, from bank account balances, to
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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