BPO
BPO vs KPO: Finding The Right Fit
When considering an outsourced partner for your company, you might be wondering if a BPO or KPO call center is
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When considering an outsourced partner for your company, you might be wondering if a BPO or KPO call center is
If you start to think ahead and create a great plan you will be able to assemble a support staff
If you have a fast-growing company at your hands, you will surely need to increase the coverage of your support
In the first part of this article we learned about the basics. We learned what outsourcing Customer Service is, what
All fast-growing companies will probably need to establish an effective way to increase the coverage of their support and customer
Outsourcing and Offshoring are two words that are often misunderstood and confused. There are some overlaps between them but they
Check Internal Processes Before Outsourcing There are some key elements to create an effective outsourcing relationship, from recreating some of
Everybody who has worked in customer service could relate to that unpleasant interaction with a customer that quickly raises your
One of the oldest forms of marketing is Telemarketing. This strategy is to this day being widely used despite any
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.