Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company
It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.
A successful outbound call is determined by many factors, so it is vital to understand all areas that make it
Customer service and customer care are terms that might seem to be the same at first glance, but they are
You may consider seasonal agents as temporary personnel, and maybe even don’t pay the necessary attention to the hiring and
There are endless uncertainties in a business, and even more so in the world we live in, so we need
When a company grows rapidly or wants to expand on their opportunities, they may want to consider hiring a company
Call centers are meant to be professional and friendly points of contact where your customers can reach out anytime they
If your sales are not increasing but you seem to have the prospects, value statements and even the script right,
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.