General Manager | Financial Services Software Client | Contact Center and BPO

World Connection outperformed the NPS scores of our 10-year partner in their first month of operation. We increased their headcount from a 20-person pilot to 120 agents in under three months and they are now our MAC Center of Excellence and sole partner with over 400 agents.

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

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