Companies are constantly seeking ways to enhance efficiency and reduce costs in an increasingly competitive business environment. Business Process Outsourcing
Las Vegas Convention Center, April 2023. – World Connection will be well-represented at the 2023 Call & Contact Center Expo
Leadership Voice: Gabriela Aguilar HR Manager, World Connection If our shared human experience has taught me anything, especially during the
BOISE, Idaho, March 1, 2021 /PRNewswire/ — World Connection today announced its executive leadership succession plan, with the Board of
Customer service is one of the most important aspects of any business, but managing the phones can become a burden
When Hui Wu-Curtis took a part-time job at a call center in college, she hated it so much, she quit
A successful outbound call is determined by many factors, so it is vital to understand all areas that make it
We live in a world where customers have grown accustomed to instant gratification, whether someone needs a car to pick
It’s no secret that customer service is key to the growth and success of any company. This applies to small
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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