Customer Loyalty

BPO

A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you

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In the first part of this article we discussed the first two out of five ways to improve your customer

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People will prefer to stay in a relationship with a brand they perceive as concerned about their customers and that

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Check Internal Processes Before Outsourcing There are some key elements to create an effective outsourcing relationship, from recreating some of

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Everybody who has worked in customer service could relate to that unpleasant interaction with a customer that quickly raises your

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Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a

Call Center

Customer service and customer care are terms that might seem to be the same at first glance, but they are

Business Growth

If your sales are not increasing but you seem to have the prospects, value statements and even the script right,

BPO

By textbook definition, customer service is the action of providing advice and assistance to any person that has purchased the

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