BPO
BPO from A to Z : Part 1
In this modern and connected world, an efficient business has the best chance to be successful. But having this efficiency
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In this modern and connected world, an efficient business has the best chance to be successful. But having this efficiency
This is the second chapter of our BPO from A to Z series, and here we will go deeper into
In the past two articles we went deep into understanding the basics of BPO, the basic concept, its categories, the
Your company processes and utilizes more documents during day-to-day operation than even you can imagine. In fact, the average enterprise
There is a new wave of companies that each day are more comfortable in outsourcing specific operations of their businesses.
Peak season arrives and all the companies across the country are struggling to find enough people to hire and help
It seems like there are not enough hours in a day when running a business. At the beginning all businesses
Understanding what Customer Care is and how it differs from Customer Service is key to creating all protocols and writing
CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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