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  • About us
  • Services
    • Customer Service
    • Sales
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RESOURCES

Useful information in customer experience, tech support, sales and CX consulting. Read the latest on trends, tactics, and technology on outsourcing options.

Hui Wu-Curtis, World Connection’s President and COO, A New Ambassador For Contact Center World!

World Connection is proud to announce that our President / Chief Operating Officer Hui Wu-Curtis has been named an honorary

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World Connection’s 2020 Virtual Job Fair : Matching Open Positions with Job Seekers

(Guatemala, GT – November 3, 2020) – World Connection’s Guatemalan offices are offering opportunities to gain employment, earn money, obtain

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Call Center Glossary

CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in

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CCW Finalists

World Connection, finalist at the 2020 ’15th Annual’ ContactCenterWorld Top Ranking Performers Awards

World Connection is proud to join the best in the Americas as finalists at the World’s largest global contact center

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CX, Extreme and Supreme: A Promotional Machine

Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a

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Quick Recommendations For A Top-Notch DRP

Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company

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In-House vs. Outsourced: Tech Support and Beyond

It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.

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Winning At Outbound Calls

A successful outbound call is determined by many factors, so it is vital to understand all areas that make it

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Customer Service, Care and Support: Purposes and Differences

Customer service and customer care are terms that might seem to be the same at first glance, but they are

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