World Connection is proud to announce that our President / Chief Operating Officer Hui Wu-Curtis has been named an honorary
(Guatemala, GT – November 3, 2020) – World Connection’s Guatemalan offices are offering opportunities to gain employment, earn money, obtain
CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in
World Connection is proud to join the best in the Americas as finalists at the World’s largest global contact center
Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company
It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.
A successful outbound call is determined by many factors, so it is vital to understand all areas that make it
Customer service and customer care are terms that might seem to be the same at first glance, but they are
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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