4 Self-Service Trends That Are Changing Customer Service
As smartphones and websites make it easier to find information or solve simple problems without customer service interaction, research shows more and more people prefer
As smartphones and websites make it easier to find information or solve simple problems without customer service interaction, research shows more and more people prefer
Leadership Voice: Gabriela Aguilar HR Manager, World Connection If our shared human experience has taught me anything, especially during the first year of the pandemic,
A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you provide to them, the more
Having good technical support is vital for every company that develops tech products, apps or services. This is important for every business, from the growing
Avoiding downtime by planning properly, today; this is what disaster recovery it’s all about. The best plan for your business in dealing with disasters is
In the first part of this article we discussed the first two out of five ways to improve your customer experience strategy to guarantee loyal
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