Leadership Voice: Andy Salisbury Vice President, World Connection Work-from-Home programs (aka, remote-agent workforce, among other names) had been steadily increasing
Leadership Voice: Hui Wu-Curtis President & COO, World Connection In a previous position, one of my supervisors had told me
An essential aspect to provide high quality customer service is to partner with a dedicated Call Center. Call centers provide
In this modern and connected world, an efficient business has the best chance to be successful. But having this efficiency
This is the second chapter of our BPO from A to Z series, and here we will go deeper into
In the past two articles we went deep into understanding the basics of BPO, the basic concept, its categories, the
Your company processes and utilizes more documents during day-to-day operation than even you can imagine. In fact, the average enterprise
There is a new wave of companies that each day are more comfortable in outsourcing specific operations of their businesses.
Outsourcing provides a company with the opportunity to quickly improve productivity, profits and efficiency. Many businesses can attribute their success
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.