Community Banking
Community Banking
CoNTACT CENTER
SOLUTIONS THAT
STRENGTHEN
MEMBER LOYALTY
- EMPOWER YOUR BRANCH TEAMS.
- REDUCE OPERATIONAL STRAIN.
- DEEPEN MEMBER RELATIONSHIPS.
In today’s competitive environment, community-banking institutions are being asked to do more with less — deliver seamless service, handle complex inquiries, and support diverse member needs while managing rising operational costs. WORLD CONNECTION WAS BUILT FOR THIS.
We specialize in helping community-banking organizations deliver 24/7 bilingual member support, reduce call abandonment, and free up branch staff to focus on what they do best — delivering personalized, in-person service.
"World Connection didn’t just manage — they owned the results."
— Vice President
Regional Bank Client
Schedule a 15-minute strategy call with our team to see how we can improve service delivery, reduce operational drag, and protect member loyalty — all while lowering your cost to serve.
Why Community-Banking Institutions
Trust World Connection?
Boise-Based, Branch-Ready Support
Our U.S.-based team in Boise integrates directly into your operations — managing overflow call volume, resolving digital banking issues, and keeping wait times under 60 seconds. We don’t just pick up the phone — we restore control over your call flow.
Nearshore Bilingual Teams with Cultural Fluency
From our Guatemala hub, we staff Spanish-English agents trained to deliver high-retention service. We’re a proven solution for community-banking organizations expanding into Hispanic markets and seeking culturally aligned outreach.
CX that Scales Without Sacrificing Quality
Whether you're adding new branches or modernizing your digital experience, we stabilize your service levels across channels — with agents trained in your systems, scripts, and tone of voice.
Executive-Aligned Partnership
You’ll never be left chasing your BPO. Our senior leadership stays hands-on from day one — ensuring alignment, performance, and clear escalation paths.
Call Abandonment Cut by 90%
Call Abandonment Cut by 90%
Wait Times Reduced from 10 Minutes to Under 60 Seconds
Wait Times Reduced from 10 Minutes to Under 60 Seconds
Increased Member Satisfaction and Retention
Increased Member Satisfaction and Retention
Bilingual CX Teams Aligned with Growth Markets
Bilingual CX Teams Aligned with Growth Markets
- FINANCIAL SERVICES
FINTECH, LENDING, CONSUMER FINANCIAL PRODUCTS
A fast-growing financial services provider faced mounting pressure to expand its customer support capacity to serve a rising volume of Spanish-speaking clients.
- FINANCIAL SERVICES
SOFTWARE, LENDING, FINTECH
A national fintech brand delivering software-based financial products was looking for a CX partner who could do more than hit metrics.
- REGIONAL BANKING CLIENT
CX OVERFLOW + DIGITAL SUPPORT
A regional U.S. bank was overwhelmed by rising call volumes, long wait times, and high abandon rates. With no contact center in place, customers were frustrated and support teams stretched thin.
FINANCIAL SERVICES
FINTECH, LENDING, CONSUMER FINANCIAL PRODUCTS
A fast-growing financial services provider faced mounting pressure to expand its customer support capacity to serve a rising volume of Spanish-speaking clients.
FINANCIAL SERVICES
SOFTWARE, LENDING, FINTECH
A national fintech brand delivering software-based financial products was looking for a CX partner who could do more than hit metrics.
REGIONAL BANKING CLIENT
CX OVERFLOW + DIGITAL SUPPORT
A regional U.S. bank was overwhelmed by rising call volumes, long wait times, and high abandon rates. With no contact center in place, customers were frustrated and support teams stretched thin.
SCHEDULE A 15-MINUTE STRATEGY CALL TODAY
or request a case study from a community-banking partner like yours.
