Services & Solutions
Let’s develop a customized outsourcing solution to your specifications!
Leverage our extensive industry experience, best practices and unrivaled expertise to maximize your investment and transform your customer’s journey. We work closely with your team to transfer knowledge and confidence to increase team efficiency, and improve your business.
Customer Service
We help you define the best customer service strategy and deploy an efficient and effective customer interaction.
- Order Management
- Billing Support
- Account Inquiries
- Claims Processing
- Resolution
- Complaint and Problem
Sales
We ensure that our sales force is highly skilled, motivated and dedicated to achieving your success.
- Inbound and Outbound Sales
- Cross-Selling and Up-Selling
- Direct Response
- Surveys
- Appointment Setting
Tech Support
Our agents go through extensive training so they are experts in answering your customer’s questions.
- Troubleshooting
- Level 1 and Level 2 Support
- Advance Programming and Development Teams
- Complaint and Problem Resolution
- Help Desk Support
Chat & Email
High quality service for billing inquiries, order inquiries, customer service, and technical support.
- Sales
- Customer Service
- Technical Support
Quality Assurance
Our specialists review calls, chats and emails with each agent to improve their performance.
- Troubleshooting
- Level 1 and Level 2 Support
- Advance Programming and Development Teams
- Complaint and Problem Resolution
- Help Desk Support
Back Office
More than ever, it is critical for companies to have systems in place allowing processing of incoming paperwork quickly and effectively.
Consulting
When you work with WORLD CONNECTION consultants, you gain our years of expertise. We show you how to improve your contact center performance and deliver exceptional customer experience.
- Voice Services
- Contact Center Operations
- Customer Satisfaction
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Get In Touch!
We would love to talk with you about what World Connection can deliver for your company.
