Customer care is the cornerstone of sustainable business success. It’s the touchpoint that transforms casual visitors into loyal brand advocates.
The holiday season, back-to-school rush, or product launches can create tidal waves of customer inquiries. Managing these seasonal surges in
If you start to think ahead and create a great plan you will be able to assemble a support staff
You will need more than good planning to assemble a support or service team in anticipation of high peak seasons
Peak season arrives and all the companies across the country are struggling to find enough people to hire and help
You may consider seasonal agents as temporary personnel, and maybe even don’t pay the necessary attention to the hiring and
When holidays are just around the corner, people are getting ready to fill their soul with love and their bellies
It is no secret that being prepared and available for customers is critical to a business during times of uncertainty.
The best BPO companies are always working on different models and can adapt to what their clients actually need. In
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.