In today’s highly competitive market, customer satisfaction is the key to business success. Implementing professional call center solutions can significantly
A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you
People will prefer to stay in a relationship with a brand they perceive as concerned about their customers and that
BOISE, Idaho, Feb. 1, 2021 /PRNewswire/ — World Connection was presented with one Silver Stevie® Award and one Bronze Stevie®
BOISE, Idaho, Dec. 22, 2020 — As part of World Connection’s continued transformation and growth, President and COO Hui Wu-Curtis
Check Internal Processes Before Outsourcing There are some key elements to create an effective outsourcing relationship, from recreating some of
It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.
It has become increasingly common to confuse customer care with customer service or customer relations. Even though they are strongly
Earthquakes, hurricanes, tornadoes, and even wildfires are some of the usually unannounced and unexpected disasters that can occur at any
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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