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Useful information in customer experience, tech support, sales and CX consulting. Read the latest on trends, tactics, and technology on outsourcing options.

A successful outbound call is determined by many factors, so it is vital to understand all areas that make it

We live in a world where customers have grown accustomed to instant gratification, whether someone needs a car to pick

It’s no secret that customer service is key to the growth and success of any company. This applies to small

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

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