Outsourcing provides a company with the opportunity to quickly improve productivity, profits and efficiency. Many businesses can attribute their success
It seems like there are not enough hours in a day when running a business. At the beginning all businesses
CALL CENTER GLOSSARY A Abandoned After Threshold: A key performance indicator (KPI) measuring number of calls disconnected after waiting in
World Connection is proud to join the best in the Americas as finalists at the World’s largest global contact center
Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
A successful outbound call is determined by many factors, so it is vital to understand all areas that make it
Customer service and customer care are terms that might seem to be the same at first glance, but they are
Call centers are meant to be professional and friendly points of contact where your customers can reach out anytime they
If your sales are not increasing but you seem to have the prospects, value statements and even the script right,
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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