Peak season arrives and all the companies across the country are struggling to find enough people to hire and help
It seems like there are not enough hours in a day when running a business. At the beginning all businesses
Understanding what Customer Care is and how it differs from Customer Service is key to creating all protocols and writing
Customer Service is a widely recognized term with incredible weight in Business; it can mean the difference between establishing a
Business Disaster backup planning is essential for any size of organization. Creating a Disaster Recovery Plan can help a company
It is important in all growing businesses to understand the benefits and the downside of outsourcing their technical support processes.
A successful outbound call is determined by many factors, so it is vital to understand all areas that make it
Customer service and customer care are terms that might seem to be the same at first glance, but they are
You may consider seasonal agents as temporary personnel, and maybe even don’t pay the necessary attention to the hiring and
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
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