Delivering a customer service experience that goes above and beyond expectations can lead to repeat customers and brand advocates, and
The COVID-19 pandemic changed many things in the customer experience industry — some temporarily and some permanently. Trends are beginning
Is there a gap between the customer experience you believe your customers are receiving and the actual experience they report
What are customers really expecting when they make that call to customer service? Despite the easy memes and jokes about
Now, more than ever, companies must place a high priority on cost-efficiency, productivity, and the people who matter most: their
As smartphones and websites make it easier to find information or solve simple problems without customer service interaction, research shows
Leadership Voice: Gabriela Aguilar HR Manager, World Connection If our shared human experience has taught me anything, especially during the
A Customer Service agent’s power on your customers’ journey is big, so the better the tools and the training you
Having good technical support is vital for every company that develops tech products, apps or services. This is important for
World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.
Questions? No problem. Ask about our services, pricing, implementation, or simply say hi! We are standing by, ready to help.