Leadership Voices

Useful information in customer experience, tech support, sales and CX consulting. Read the latest on trends, tactics, and technology on outsourcing options.

Emotional Connection

How Kind Have You Been Today?

Leadership Voice: Gabriela Aguilar HR Manager, World Connection If our shared human experience has taught me anything, especially during the

BPO

Protection, Performance, and Productivity with WFH

Leadership Voice: Andy Salisbury Vice President, World Connection Work-from-Home programs (aka, remote-agent workforce, among other names) had been steadily increasing

Leadership

Executive Presence Through A Minority Lens

Leadership Voice: Hui Wu-CurtisPresident & COO, World Connection In a previous position, one of my supervisors had told me that

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.

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