Why World Connection?
The partneryou need for growth and success
At World Connection, we make outsourcing easy by offering customized, tech-enabled solutions that adapt to your business needs.
Our onshore and nearshore services deliver unmatched flexibility, efficiency, and rapid results, consistently outperforming larger, less flexible competitors.
With over a decade of proven success, we build genuine, lasting partnerships through transparent communication and personalized care.
When you choose us, you're partnering with a team dedicated to driving your growth and ensuring your success.
The nearshore advantage: seamless support from Guatemala
Fluent Communication
Guatemala has better English proficiency than 80% of Latin America, enabling our team to provide clear, seamless communication for the U.S. market.
Cultural Aligment
Our strong understanding of U.S. culture helps us connect with your customers, enhancing the overall experience.
Extended Support Hours
With a 44-hour workweek and shared time zones, we offer extended support aligned with U.S. hours, ensuring faster response times and smoother implementation.
OUR PEOPLE
The Heart of Our Business
We foster a collaborative and inclusive work environment where individuals thrive and contribute to your success. With our world-class teams of top talent from the US and Latin America, we deliver exceptional quality and cost-effective solutions.
We’re more than a call center, contact center, or BPO—we’re your customer experience partner, empowering growth with seamless communication and deep market understanding.
We value diversity, encourage innovation, and support continuous learning, creating a community where everyone excels and feels proud to be part of something bigger—making customer experience outsourcing easy and built on genuine connections.
Meet out leadership team
We prioritize building strong relationships with our clients and team members, fostering an environment of open communication and collaboration.
Committed to your growth, we offer the support and guidance needed to achieve impactful results together.
Hugo Vignolo
Co-CEO
Adam Bentley
Co-CEO
Guillermo Moreno
Chief Operating Officer
Pablo Mogollon
Chief Marketing and Human Resources Officer
Robert Hopkins
Chief Sales Officer
Julio Rosales
Vice President Work Force Management
Our purpose
To Empower A World Of Deep Connections
At World Connection we build genuine, lasting connections that go beyond transactions—fostering customer loyalty and shared success.
Our commitment to delivering exceptional results and personalized care enables us to outperform larger, less flexible BPO partners, ensuring your business thrives with precision and attention to detail.
Together, we create a world of deep connections that drives mutual growth and success.
LIFT UP
Our values
Our core values guide us in creating a supportive environment where our clients succeed and our team thrives. They shape our culture, ensuring we act with integrity and purpose in every interaction, empowering our employees and delivering meaningful results for our customers.
Together, they form the foundation of our shared success.
LEADERSHIP:
Anticipating client needs and driving industry standards.
INTEGRITY:
Ensuring honesty, reliability, and ethical conduct in every business decision.
FLEXIBILITY:
Adapting to evolving market dynamics and client requirements.
TRANSPARENCY:
Building trust through open communication and accountability.
UNITY:
Fostering collaboration and teamwork.
PERSEVERANCE:
Overcoming challenges and achieving exceptional results has fostered a culture of trust, respect, and innovation within our team and with our clients.
We Take Security Seriously
- Business continuity management plans
- 24-7 platform monitoring. Systems up and running 99.9% of the time
- 125KV back-up generator connected to a state of the art UPS battery back-up system
- Redundancy between two different fiber routes CA (PAC) & FL (ARCOS)
Certifications
