You now have VIP access to our collection of Business Case Studies!
Each one is designed to give you practical insights, proven strategies, and actionable lessons you can apply right away.
Available Case Studies:
- CASE STUDY # 1 : Regional Banking Client – DOWNLOAD
A regional U.S. bank was overwhelmed by rising call volumes, long wait times, and high abandon rates.
- CASE STUDY #2 : Real Estate Property Management (1/2) – DOWNLOAD
A fast-growing real estate services company in need of expanding their tenant care team quickly—without losing quality or operational control.
- CASE STUDY #3 : Real Estate Property Management (2/2) – DOWNLOAD
A property services provider which demanded agile staffing and consistent performance, despite fluctuating agent needs.
- CASE STUDY #4 : eCommerce SaaS (1/2) – DOWNLOAD
A subscription-based eCommerce platform with complex customer needs sought a partner to absorb frontline demand.
- CASE STUDY #5 : eCommerce SaaS (2/2) – DOWNLOAD
A platform where internal teams had outgrown their capacity and struggled with cultural consistency.
- CASE STUDY #6 : Self-Storage Technology (1/2) – DOWNLOAD
A leading provider needed a CX partner that could provide stable, empathetic agents for emotionally sensitive customer interactions.
- CASE STUDY #7 : Self-Storage Technology (2/2) – DOWNLOAD
Entering a phase of accelerated growth with evolving priorities, a CX partner who could deliver more than staffing was needed.
- CASE STUDY #8 : FinTech Services Lending Consumer – DOWNLOAD
Mounting pressure to serve a rising volume of Spanish-speaking clients required finding an effective solution.
- CASE STUDY #9 : Financial Services Software FinTech – DOWNLOAD
A national fintech brand needed consistent leadership involvement, ownership of results, and alignment with internal operational goals.
- CASE STUDY #10 : Financial Software Troubleshooting – DOWNLOAD
Personal finance software trusted by millions requires a partner capable of resolving intricate issues with both technical depth and human empathy.
- CASE STUDY #11 : Cannabis Tech (1/2) – DOWNLOAD
A cannabis delivery company struggled to scale support fast enough to keep up with new engagement channels and bold expansion plans.
- CASE STUDY #12 : Cannabis Tech (2/2) – DOWNLOAD
In such a fast-paced environment, a cannabis company needed a partner that aligned with their values of empathy, responsibility, and long-term customer care.
KEEP THIS PAGE BOOKMARKED. Your VIP access gives you unlimited downloads and future updates to the library — check back for updates!
How to Use This Library
- Learn: Explore how real companies solved challenges similar to yours.
- Apply: Adapt proven frameworks and lessons to your own context.
- Share: Use these studies to inspire your team and fuel new ideas.
Need Guidance for Your Own Challenge?
Case studies are a great starting point, but every business is unique. If you’d like tailored advice on applying these insights to your company, our team is here to help.
