Jennifer McTurk, (Senior Director of Customer Happiness : Athletic Greens – World Connection), will share some insightful information on “Combining Crossfunctional Teams to Build Outstanding Customer Happiness” at The Call and Contact Center Expo USA, taking place in Las Vegas this April 26 & 27, 2023!

Don’t miss this opportunity to learn how Athletic Greens, with the help of World Connection, manages to provide each client with exceptional customer satisfaction by utilizing a team that is dispersed across the globe.

Jennfier is a skilled Director with experience in integrating cross-functional skills in human resource management, business planning, client retention, and financial management. An expert at improving quality, performance, and revenue with a special focus on delivering a positive customer experience, Jennfier has extensive leadership experience in formulating strategies that spur growth and success.

McTurk has worked consistently in developing and putting into practice standard operating procedures and policies that have a positive impact on organizational objectives with the capacity to interact with executives at all levels while coaching, developing, and motivating staff.

If you can’t make it to the panel, be sure to stop by our booth #7050! We can’t wait to reconnect with old friends and new, tackle the issues and trends that have emerged over the past year, and learn from all the cutting-edge content and networking opportunities.

More about Jennifer McTurk:

Athletic Greens, 2 years
Senior Director of Customer Happiness

NUTRANEXT Director, 4 years
Customer Care and Compliance l Facility Team Lead

Wellnext formerly Nature’s Products, Inc. Senior Director, 2 years
Customer Care & Compliance l Facility Team Lead

Nutri-Health Supplements, 3 years
Customer Care & Compliance

To learn more about Athletic Greens, visit athleticgreens.com.

About The Call and Contact Center Expo USA

The Call & Contact Center Expo US is one of the leading customer engagement and business intelligence events. It presents marketing opportunities for high quality and engaging content that is designed to promote the products and services that will be exhibited directly at the event, especially sponsors and speakers.

Event location:
South Hall 3 Level Two
Las Vegas Convention Center
3150 Paradise Road
Las Vegas, NV 89109
For directions & safety measures, click here.

Show Dates and Hours: 
Wednesday, April 26th, 2023 from 10AM to 5PM
Thursday, April 27th, 2023 from 10AM to 4PM

About Athletic Greens

Built around a specific mission, Athletic Greens started more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody.

Originators of the Essentialist Nutrition movement, their philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health. Their mission is to empower people to take ownership of their health.  Learn more.

About World Connection

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.  Learn more.

The post Jennifer McTurk from Athletic Greens to Speak on Combining Cross-functional Teams first appeared on World Connection.

Be sure to stop by our booth, #7050! We can’t wait to reconnect with old friends and new, tackle the issues and trends that have emerged over the past year, and learn from all the cutting-edge content and networking opportunities.

Europe’s leading customer engagement event will host more than 3,000 participants and guests, and over 300 suppliers, the Call & Contact Center Expo US provides unparalleled coverage to companies, organizations and professionals that work within the customer engagement, IT, and telecommunications industries.

It is the ideal place for sourcing products & services, networking and finding the advice, methods, and technology for every part of customer support; whether it be CRM Systems, Communications Hardware, Furniture & Logistics, Training, Integrated Software, IT Management, Mobile Technology or beyond.

We want to learn more about any challenges and accomplishments you may have experienced in the past year, and continue to explore new opportunities for the future!

Our experts Francis Riley (Margaritaville At Sea) and Jennifer McTurk (Athletic Greens) will join top professionals in our industry as speakers this year! We’re sharing all the best tips and tricks from our knowledge vault, so it’d really help to have some familiar faces in the audience. Will you be attend? Learn more about Francis and Margaritaville At Sea, here. To learn more about Jennifer’s Athletic Greens, visit athleticgreens.com.

Please get your free ticket now for the trade show if you plan to attend, and let us know as we’re especially looking forward to seeing you there!

About The Call and Contact Center Expo USA

The Call & Contact Center Expo US is one of the leading customer engagement and business intelligence events. It presents marketing opportunities for high quality and engaging content that is designed to promote the products and services that will be exhibited directly at the event, especially sponsors and speakers.

Event location:
South Hall 3 Level Two
Las Vegas Convention Center
3150 Paradise Road
Las Vegas, NV 89109
For directions & safety measures, click here.

Show Dates and Hours: 
Wednesday, April 26th, 2023 from 10AM to 5PM
Thursday, April 27th, 2023 from 10AM to 4PM

About World Connection

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.  Learn more.

The post Save the date: World Connection is coming to Las Vegas! first appeared on World Connection.

Francis Riley, Chief Commercial Officer at Margaritaville at Sea, will be a speaker at the event and lead attendees on a voyage of wonder showcasing a crucial partnership on the high seas (Bahamas Cruise Line and Margaritaville) and how they emerged from the pandemic delivering true value to its Customers and growing exponentially when collaborating with the ideal BPO.

Europe’s leading customer engagement event will take place April 26th & 27th at the Las Vegas Convention Center. Hosting more than 3,000 participants and guests, and over 300 suppliers, the Call & Contact Center Expo US provides unparalleled coverage to companies, organizations and professionals that work within the customer engagement, IT, and telecommunications industries.

This event aims to inspire, promote and demonstrate the latest tools, products and solutions for customer experience and support as well as advancements and strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department. 

It is the ideal place for sourcing products & services, networking and finding the advice, methods, and technology for every part of customer support; whether it be CRM Systems, Communications Hardware, Furniture & Logistics, Training, Integrated Software, IT Management, Mobile Technology or beyond.

Riley and other industry-leading speakers sharing concentrated and efficient market research and experiences will advise ambitious visitors on how to acquire the leverage to surpass previous customer engagement expectations and revolutionize their business communication methods to achieve the next level of cutting-edge customer support and service.

Working Together to Develop an Ideal Position

Margaritaville at Sea maximized a collaboration with the ideal BPO to deliver value to its clients and managed to increase sales through bold decisions that propelled the company into a new level of revenue and exponential growth.  “When you put someone on that ship, you know they’re going to have a fabulous experience, and they’ll probably be customers for life,” said Riley. 

The experience complements an unmatched, personalized approach to guest service from start to finish via valet service and exclusive cruise terminals for smoother embarkation and disembarkation. It’s the perfect partnership in paradise.  “We are incredibly proud of what we’ve built at Bahamas Paradise Cruise Line and […] we’re excited about this next phase of our evolution, rebranding as Margaritaville at Sea.” – Oneil Khosa, CEO of Bahamas Paradise Cruise Line and Margaritaville at Sea.

Proudly focusing on their loyal customers and trade partners, the creation of a collaborative concept adds a different dimension to the cruising industry, while appealing to a new audience of travelers.  Born in the middle of the pandemic, Margaritaville at Sea offers a unique offshore resort experience full of fun, escapism, and state of mind synonymous with the global lifestyle brand, featuring gourmet food and beverage options, onboard leisure activities and entertainment, pools, a retail shop, and much more en route to a beautiful destination in Grand Bahama Island. Learn more.

Francis Riley, CCO

Francis Riley joined Bahamas Paradise Cruise Line (now relaunched in May 2022 as Margaritaville at Sea) in March 2019, initially with a remit to develop the trade distribution channels. In June, Riley added marketing, revenue management and the call center to his responsibilities and reports directly into the CEO.

Prior to joining Bahamas Paradise Cruise Line, Riley spent a year as Senior Vice President Sales, The Americas, for Traveltek, a global travel technology provider and was responsible for building the US Sales team and acquiring new business for the UK domiciled organization. Before leaving Norwegian Cruise Line in 2017, (having previously worked for the company from 2004 to 2008) as Senior Vice President International Sales, Marketing & Operations, Riley held senior leadership role within the organization overseeing international sales, operations, passenger services and marketing for Europe Middle East and Africa, as well as overseeing Norwegian’s UK office in Southampton and their Continental European offices in Wiesbaden and Malta.

In addition, Riley was responsible for NCL’s International consumer marketing centralized in Miami that covered Latin America, China, Asia and Australia. Prior to rejoining Norwegian in 2010, Riley was responsible for cruise development at Tourico Holidays. He previously worked for Norwegian in the United Kingdom, having joined in 2004 and was appointed Managing Director of the then company’s London office in June 2006.

Riley relocated to Miami in October 2007 to oversee Norwegian’s international business development before returning to Europe in 2011 where he was based out of the Continental European office in Wiesbaden overseeing both the European & MEA business as well as NCL’s International markets across Asia Pacific and Latin America. Riley relocated back to Miami in 2015 to take up his Senior Vice President role.

Riley began his career in the UK with Thomas Cook in a variety of roles including travel consultant, reservations, sales, marketing and commercial relations before joining British Airways’ Air Miles Travel Company (AVIOS), where he spent five years directing Air Miles supplier agreements. He also worked in the loyalty marketing sector with Nectar, the UK’s largest loyalty program.

Riley is originally from the United Kingdom, spending the majority of his time based and working in London before moving to Miami in October 2007. He received aBTEC HND in Travel & Tourism from Durham University in the UK.

About Margaritaville at Sea

Margaritaville at Sea is a floating island vacation at sea that brings together the brand’s iconic hospitality and resort experiences with the ability to escape and see the world. The inaugural ship, Margaritaville Paradise, features 658 casual-luxe cabins with nautical details and colors influenced by the sea, sand, and sky. Amenities include several dining venues, pools, entertainment programming, retail stores, a St. Somewhere Spa, Fins Up! Fitness Center, and more. In addition to Margaritaville at Sea, Margaritaville features over 25 hotels and resorts, two gaming properties, RV resorts, and over 60 food and beverage venues – as well as real estate communities, vacation clubs, and consumer lifestyle products. To learn about Margaritaville at Sea, visit margaritavilleatsea.com.

About World Connection

World Connection is a progressive, bi-lingual contact center and BPO with centers in the United States and Latin America.  Learn more.

About The Call and Contact Center Expo USA

The Call & Contact Center Expo US is one of the leading customer engagement and business intelligence events. It presents marketing opportunities for high quality and engaging content that is designed to promote the products and services that will be exhibited directly at the event, especially sponsors and speakers.

Event location:
South Hall 3 Level Two
Las Vegas Convention Center
3150 Paradise Road
Las Vegas, NV 89109
For directions & safety measures, click here.

Show Dates and Hours: 
Wednesday, April 26th, 2023 from 10AM to 5PM
Thursday, April 27th, 2023 from 10AM to 4PM

The post Francis Riley to join top professionals at the ultimate exhibition for the Customer Engagement Industry first appeared on World Connection.

This year’s expo can see the return of industry experts including Cisco, 8×8, Ring Central, Twilio, and Talkdesk, who will be on hand to enlighten visitors with the very best Contact Centre guidance and solutions shaping the future of the contact centre.

As well as the incredible range of products, tools and solutions on show, this Expo combines line-up of leading exhibitors, educational seminars, keynote speakers and unparalleled networking opportunities with over 3,500 new business contacts.

Don’t miss this opportunity to connect with us at stand CC-K40!

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REGISTER FOR FREE!

Call & Contact Centre Expo 2022 at ExCeL, London

• Tuesday 22nd November 2022 (9:30am – 5:00pm)
• Wednesday 23rd November 2022 (9:30am – 4:30pm)
• For more information, visit https://www.callandcontactcentreexpo.co.uk/
• Twitter: @CallCentreEx

The 2022 Call & Contact Centre expo will also provide visitors with the opportunity to meet Europe’s top suppliers for free consultations and product demonstrations to experience the latest tools.

Learn from industry leaders as they deliver thought-leading presentations, case studies and interactive sessions at our various theatres. Speakers will also be providing valuable insights into the challenges the sector is currently facing, including recruitment and retention, customer satisfaction, data security and employee satisfaction.

This year’s expo will include:

WHY ATTEND?

Experience: Meet Europe’s top suppliers for free consultations & gain access to the very latest developments in technology and services and take advantage of the live demos on offer

Learn: Leaders from some of the worlds biggest brands will be on hand to deliver compelling keynotes, seminars and panel debates

Collaborate: Network and share insights with peers to develop your knowledge and cultivate invaluable relationships.

Save money: Your ROI is key, so attending will enable you to liaise with suppliers to negotiate services and finalise business one-on-one.

Be efficient: Save time spent finding suppliers online, arranging calls and email after email by meeting the industry under one roof.

Reconnect: Face-to-face connections make us stronger, whether you join sessions, meetings, masterclasses or visit suppliers.

“A fantastic event that was ram-packed with useful seminars & thought provoking speeches. There was lots of opportunity to network with industry specialists & the whole atmosphere was extremely welcoming. Great job!” Business Development Manager – Omningage

Join us in London to reconnect with the customer engagement world once more. Remember, Stand CC-K40!

WORLD CONNECTION  is an award-winning, international Call Center and BPO with centers in the United States and Latin America.  It is large enough to handle more than 2,000 agents, yet small enough to be flexible and provide the individual attention clients need and want from a partner.  Learn More About World Connection

The post World Connection is taking London by storm this November first appeared on World Connection.

CCW was established in 1999 to allow call center managers to discuss best practices for customer service centers. Twenty-three years later, Customer Contact Week remains committed to uniting cross-industry and cross-functional leaders committed to building world-class end-to-end customer experiences. 

We can’t wait to reconnect with old friends and new, tackle the issues and trends that have emerged over the past year, and learn from all the cutting-edge content and networking opportunities regarding four key themes:

Channel Strategy & Optimization

Coordinating service delivery across brand touchpoints and impact on customer experience and loyalty. Exploring how top brands optimized service delivery in single channel, multi-channel, and omnichannel environments.

Featured Sessions:

• Customer Listening for Effective Channel Expansion
• Develop & Implement Best-in-Class Self Service Platforms
• The Evolution of the End-to-End Customer Experience

Workforce Management

From business continuity planning to managing a virtualized workforce and scaling remote learning, the HR responsibilities for customer contact executives have never been more important. Review how leading brands are building agile teams and equipping them with tools to provide world-class customer service in a post Covid-19 world.

Featured Sessions:

• Build a Best-in-Class Onboarding Experience for Agent Success
• Workforce Planning in an Unpredictable Operating Environment
• Create a Coaching Culture for Hybrid Talent Success

Data Driven Digital Transformation

Digital channels often represent the first touchpoint a customer has with your brand. Once considered optional, digital experiences emerged from the chaos of 2020 as an essential tool for contact center leaders.

Featured Sessions:

• Effective Strategies for Using Customer Data to Fuel Service Experience Decisions
• Build the Case for and Lead Digital Transformation Projects in Your Contact Center
• How to Develop Tech Evaluation Criteria for Your Organization

AI & Automation

AI-powered operational agility is a top priority as speed and efficiency continue to dominate the scorecard for contact center executives. Learn how AI and RPA can be deployed across the greater organization to influence the end-to-end customer experience.

Featured Sessions:

• How to Use Artificial Intelligence Tools to Optimize the Effectiveness of Human Agents
• Using Your Agents to Support Chatbot Design and Delivery
• Prerequisites to Effective Automation

For more information, visit  www.customercontactweekdigital.com or follow CCW on Twitter: @CustContactWeek

About World Connection

The post World Connection is attending the #1 Customer Contact and CX Event Series! first appeared on World Connection.

The annual Sales and Customer Service Excellence Awards are industry and peer international competition honoring achievements in disciplines that create the best customer experience for business successes everywhere.

World Connection was recognized in the following categories:

• Executive Excellence | Business Role Model of the Year – Gold Globee^® WINNER – Guillermo Moreno
• Sales Director of the Year – Gold Globee^® WINNER – Elder Gonzalez
• Customer Service (or Contact Center) Outsourcing Provider of the Year – Gold Globee^® WINNER – Outstanding Partnerships with Value-Added Results | Hui Wu-Curtis, Hugo Vignolo, Adam Bentley, Guillermo Moreno, Andy Salisbury, Elder Gonzalez, Chelsea Petzak, Gabriela Aguilar, Julio Rosales, Edson Corzantes, Juan Herrera
• Executive Excellence | Influencer of the Year – Silver Globee^® WINNER – Hui Wu-Curtis
• Sales Team of the Year During COVID-19 – Bronze Globee^® WINNERS – Incredible Human Benefits Gained from Working from Home | Jose Reynoso, Axel Monterroso-Solares, Carlos Velasquez, Mario Lopez, Diana Matias

All sales, customer service & support, business development, and professional services individuals, teams, departments, and organizations private or public, corporations, for-profit, and nonprofits, large, medium, and small startups, associations, vendors, and government organizations worldwide were eligible to enter.

Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2021 award winners.
“It’s an honor to be recognized as an industry player by Globee Awards,” said Hui Wu-Curtis, World Connection CEO/President. “This further validates our position in the industry. We have come a long way in a short period of time against the odds during a pandemic, so we have a lot to be proud of.

“Winning our category for Contact Center Outsourcing Provider of the Year is a HUGE testament to the hard work of our teams and their continued focus to consistently rise to the occasion and deliver excellence and value to our clients.”

Sales and Customer Service Excellence Awards is the world’s premier recognitions program created to honor industry-wide and peer achievements of individuals, teams, departments, most valuable professionals, milestones, and champions in Sales & Customer Success, Customer Service & Contact Centers, Sales and Service Enablement which includes Training, Consulting, and Outsourcing.

“Continuing to raise the bar higher for standards in sales and customer service are key to customer success,” said San Madan, co-President at Globee Awards. “Effective customer success strategy can lead to higher business growth.”

About the Globee^® Awards

Globee^® Awards are conferred in eleven programs and competition: the CEO World Awards^®, the Consumer World Awards^®, The Customer Sales & Service World Awards^®, the Globee^® International Best in Business Awards, the Golden Bridge Awards^®, the Cyber Security Global Excellence Awards^® and Security World Awards, the IT World Awards^®, One Planet^® American Best in Business Awards, the Globee^® Employer Excellence Awards^®, the Globee^® Corporate Communications & Marketing World Awards, and the Women World Awards^®. Honoring organizations of all types and sizes and the people behind their success, the Globee^® Awards recognize outstanding achievements and performances in businesses worldwide. Learn more about the Globee^® Awards at https://globeeawards.com

About World Connection

World Connection S.A. and World Connection LLC is a privately-owned global provider of call center, back office, and business process outsourcing services. Founded in 2011, World Connection provides outsourcing services including call centers, customer service, customer acquisition and retention, sales, collections, as well as back-office processing headquartered in Guatemala City. For more information, visit https://worldconnection.com/

The post World Connection Wins Globee® Awards in 2021 Sales and Customer Service Excellence Awards first appeared on World Connection.