Following the regional round, with “Ranked #1 in the Americas” wins in two categories, World Connection was awarded “Ranked #1 in the World for Best Call Center Design” and “Ranked #2 in the World for Best Outsourcing Partnership.”

“It is an honor to be recognized within our industry for these accolades,” said World Connection President / CEO Hui Wu-Curtis. “Winning two golds for ‘Best in the Americas’ was a great achievement for us. To follow that up with a gold and a silver, judged by other colleagues against the best in the world, means more to me and my team than anything else.”

World Connection’s “Ranked #1 in the World in Best Call Center Design” came for its Guatemala City location; a 1,200-seat facility built around people-focused themes. The “Ranked #2 in the World in Best Outsourcing Partnership” is for its long-term partnership with personal-finance software seller Quicken, which spans two locations in two countries.

“We’re thrilled to receive this new validation of our ongoing work to change the customer experience for good,” said Wu-Curtis.

In addition, Wu-Curtis was recognized with an Individual Industry Champion Award, presented to “top movers and shakers,” highly respected individuals who positively influence the growth and development of the contact center industry.

The 2020 Top Ranking Performers Awards attracted over 2000 entries from over 70 nations.

About World Connection

World Connection S.A. and World Connection LLC is a privately-owned global provider of call center, back office, and business process outsourcing services. Founded in 2011, World Connection provides outsourcing services including call centers, customer service, customer acquisition and retention, sales, collections, as well as back-office processing headquartered in Guatemala City. For more information, visit https://worldconnection.com/

About ContactCenterWorld.com

The association is the World’s largest association for Contact Center & CX professionals with over 205,00 professional members. ContactCenterWorld.com was founded in 1999 and runs the largest awards program for our industry, the highest rated events, offers networking for members, has over 40,000 documents online and offers daily tips, benchmarking data, employee engagement and customer experience programs. Learn more at http://www.contactcenterworld.com

SOURCE World Connection

(Content appears as originally posted on: https://www.prnewswire.com/news-releases/world-connection-honored-at-2020-top-ranking-performers-awards-301238925.html)

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“It is an honor to be recognized within our industry for these accolades,” said World Connection President / COO Hui Wu-Curtis. “To be judged by other colleagues means more to me than anything else.”

World Connection finished first in the Americas region in Best Call Center Design for its Guatemala City location; a 1,200-seat facility built around people-focused themes to enhance the employee experience. The company ranked first in the Americas region in Best Outsourcing Partnership for its long-term partnership with Quicken, the best-selling personal finance software in the U.S., with whom World Connection has enjoyed a collaborative and cohesive partnership spanning two locations in two countries.

“We’re thrilled to receive this validation of our ongoing work to change the customer experience for good,” said Wu-Curtis.

The awards were announced online, November 12, during ContactCenterWorld.com’s virtual awards show, held online this year due to the ongoing COVID-19 pandemic.

About World Connection
World Connection S.A. and World Connection LLC is a privately-owned global provider of call center, back office, and business process outsourcing services. Founded in 2011, World Connection provides outsourcing services including call centers, customer service, customer acquisition and retention, sales, collections, as well as back-office processing headquartered in Guatemala City. For more information, visit https://worldconnection.com/about-us.

About ContactCenterWorld.com
ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences, and certification programs. Learn more at http://www.contactcenterworld.com

About Quicken
Quicken is the #1 personal finance software in the US. For over 30 years, customers have relied on Quicken to manage all their finances, so they can lead healthy financial lives. Over 17 million people have used a Quicken product to manage their finances. Learn more at http://www.quicken.com.

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We’re proud of the hard work Hui does with CCW to promote our industry and help others with the best practices and procedures needed to achieve the best customer experience for all.

Follow this link for free membership to the Contact Center World Association and take your professional development to a higher level: www.contactcenterworld.com/join

The post Hui Wu-Curtis, World Connection’s President and COO, A New Ambassador For Contact Center World! first appeared on World Connection.