Director of Business Development & Client Relations
Elder Gonzalez has over 10 years of management experience in Business Process Outsourcing. Prior to joining World Connection, Elder was in charge of Quality Assurance for a major telecommunications provider in the U.S. Elder joined World Connection in April 2012 as a Quality Assurance Manager and was soon promoted to Director of Business Development. Elder is an active member of PACE (Professional Association of Customer Engagement). He represents World Connection at various contact center conventions and workshops throughout the U.S. and works directly with clients and World Connection’s staff to ensure the clients’ complete satisfaction.